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If you fear for your or someone else’s safety, call 911. 

Report incidents or other urgent cybersecurity events by sending an email to  

Provide as many relevant details as possible. A member of the Cybersecurity Operations Center (CSOC) will respond and provide additional next steps.

Lost password, reset password

Compromised account, virus/malware

Other technology concerns  

217-244-7000 or the UIUC Tech Help Center 

General campus cybersecurity questions

Stolen electronic devices


Other Cybersecurity Concerns


  • Requests sent to the official security queue will be picked up and assigned within three business days of arrival. 

  • Replies to inquiries within 10 business days.  

  • Work requests, extended consultation requests, escalations, project resource requests, or nonstandard requests require longer. They may have dependencies and usually take longer to complete or resolve, at times significantly.