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If you fear for your or someone else’s safety, call 911. 

Report incidents or other urgent cybersecurity events by sending an email to security@illinois.edu.  

Provide as many relevant details as possible. A member of the Cybersecurity Operations Center (CSOC) will respond and provide additional next steps.

Lost password, reset password  

https://identity.uillinois.edu/

Compromised account, virus/malware 

security@illinois.edu

Other technology concerns  

217-244-7000 or the UIUC Tech Help Center 

General campus cybersecurity questions  

securitysupport@illinois.edu

Stolen electronic devices

217-333-1216

Other Cybersecurity Concerns

Email securitysupport@illinois.edu 

  • Requests sent to the official security queue will be picked up and assigned within three business days of arrival. 

  • Replies to inquiries within 10 business days.  

  • Work requests, extended consultation requests, escalations, project resource requests, or nonstandard requests require longer. They may have dependencies and usually take longer to complete or resolve, at times significantly.